Sirius problem after firmware upgrade

Hello,
I upgrade the firmware of a Sirius i-CD with the latest one (03_29_2017) and after the upgrade I receive a weird Device error "$10000010 - EtherCAT failed".
Can you help my to recover this sirius ??

Hello Savvas,

can you try downgrading the firmware version to the older one (7.3.8.75) and tell us if that helped? If this doesn't help could we do a team viewer session and look at the problem?

We updated a lot of devices to the new version and haven't seen a message like that. Do you maybe know what was the old version on the device?

With kind regards,

Anže Baš

Hi Anže

I had already try to downgrade to the previous version (11_23_2016) Nothing happens the error remain there. Also I try to downgrade to a very old version Sirius_v5.3.23.16.zip using the USB firmware upgrade tool, but I get a warning of "firmware does not correspond to device" and I do not continue it.

A remote session I think it's possible.

btw thanks for the quick response

Hi Savvas,

the warning you got was correct, because the Sirius firmware with .16 at the end is for the basic Sirius-i device, but you have a SiriusCD, which uses firmware with .75 at the end.

I uploaded the 7.3.9.75 fwu file on our web page. Can you use the USB firmware upgrade tool with that file and that still doesn't help can you send me your TeamViewer information on our support mail ([email protected]).

Hi Anže.

I try this firmware but nothing change, the error remain there. I have sent the TeamViewer ID by e-mail.

Br
Savvas (Sam)

Ugh, that $10000010 EtherCAT error is a nightmare. It always sucks when a simple firmware update snowballs into a full device issue!

Since even trying the correct .75 firmware didn't resolve it and you had to go the TeamViewer route, could you post a quick update on what Anže found? Knowing the root cause (whether it was hardware, a deep config setting, etc.) would be incredibly helpful for anyone else who hits this specific EtherCAT roadblock!

Dear Sam,

thank you for reaching out to us.

Such issues are best solved on a case-to-case basis. Are you currently experiencing these issues?

If so, could you please let us know which devices you are using and images of the error? Which software and firmware versions you are using?

Best regards,

Pika