Unsupported camera message

A Sam

Posted on 14.08.2016 23:34


I am trying to setup a GIGE camera with Dewe43A and I get a message about the camera being not fully supported in the setup window . The camera is a Teledyne Dalsa camera and was wondering if this due to driver issue or Dewesoft issue.

I have never connected a gigE camera before but the settings window looks minimal when this camera is connected, for example the frame rate box does not give me any options as usual.


A Sam

Posted on 15.08.2016 12:08

See attachment for the error message.

Attached files:
DEWESoft Support
Technical support
Posted on 18.08.2016 06:32


unfortunately, only DEWESoft's GigE cameras are fully supported. The message in the attached picture is always displayed when a non DEWESoft camera is connected to the system, just as a general disclaimer. You should still be able to use the camera, but not as many options will be available in terms of setting it up. If you experience any problems in this mode, you can still record the video separately and synchronize it with the data in analysis mode.

A Sam

Posted on 01.09.2016 12:22


One of the disabled settings is the frame rate setting, where it only gives a 1-30fps range. I can adjust the camera internal settings for higher frame rate output, but when I do that, the video during the recording in Dewe software keeps freezing and showing a overrun & buffering message on the top. I am guessing the software can't handle the frames coming at higher than 30fps.

Is there anything I can do to resolve this issue, because I need to conduct a video survey with 100fps setting (which the camera is capable of outputting) ? If not basically I am forced to buy a Dewesoft camera to record frame rate speeds greater than 30fps.


DEWESoft Support
Technical support
Posted on 05.09.2016 14:04


the reason that the frame rate is disabled is because the input variables of the cameras are not defined in the same way across the GigE interface, so DEWESoft doesn't know which input it's going to get, and therefore can't adjust it. A major rework is in the works, which would enable all of these options for GigE cameras, but that might be completed by the end of the year.

Again, you can always record the video separately, and post synchronize it with the data file.

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