The dewsoft appear"Unable to exit settings-device error:$1000000-CAN 0 SPI failed".

I want to read Vbox data using dewesoft , so I connect Vbox to Dewesoft(use vbox's serial port to the dewe's can port) .The problems is I can't open the dewesoft.The dewsoft appear"Unable to exit settings-device error:$1000000-CAN 0 SPI failed".I want to know where I make mistakes.please tell me .Thank you

Hello, I had the same problem and I was looking for answers. Did you solve it? In that case, may you please contact me? Regards, Francisco.