.Sun file export issue

Cody Blystone

Posted on 09.03.2023 01:33

The .sun file format option disappeared from my export tab after enabling the auto export add-on. I tried disabling the add-on and reinstalling dewesoft which did not work. I downloaded the winplot add-on and can now see the option for winplot export but when I attempt to export I receive this error message. Any help would be greatly appreciated!

Matic Pevec
Customer Support Engineer
Posted on 10.03.2023 13:46

Dear Cody,


I understand that the initial problem with WinPlot export disapeared after manually adding it from the Download center. The issue that remained is the error message when you try export to WinPlot.


In order to help you out with this I would need the DXD file and a screenshot of export settings in DewesoftX. On the screenshot should be visible which channels are used and what are export settings like this


You can share datafile here or to the Private forum discussion: https://forum.dewesoft.com/private-forum/private-support-discussion

Cody Blystone

Posted on 10.03.2023 17:59

Sure thing, here is the screenshot and datafile. I just stored a short duration in simulation mode. One thing I noticed that changed is the export type now only shows "WinPlot" instead of "WinPlot (*sun)"

Matic Pevec
Customer Support Engineer
Posted on 31.03.2023 13:47

Dear Cody,


I'm sorry to tell you that I'm unable to reproduce the error message in 2023.2 neither in 2023.1 version exporting the DXD file provided.


Which DewesoftX version do you use?

Can you send over to us the screen recording of your steps? For a reference you can see mine as MP4 video file attached.


Best regards




Attached files:
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