GoPro video not showing up in preview window or taking a really long time to display video feed

I got the GoPro plugins installed including the latest desktop app (from the FB page), updated GP firmware, even using the supplied USB-C cord. This is a wired setup, not wireless.

The software will recognize the GoPro no problems, the GoPro even appears in the camera setup widget, however most of the times its just a static GoPro splash screen. Sometimes if I wait long enough the camera feed will finally pop in and begin streaming but mostly it sits and hangs. When I switch to Measurement mode I get that static image again and SOMETIMES it will wake up and stream the live feed but usually not.

Is there a trick to getting this to work consistently? The few times I was able to get a good feed in measurement mode the results were outstanding, until I changed a setting and would have to wait for the camera to respond again.

I realize this is still in Beta so I'm open to feedback

Thanks

Which GoPro camera are you using? Also, did you set any settings inside Dewesoft before going to measurement mode? You can just list all the settings that you might set while you were in Ch.Setup -> Video tab.

Besides I would always start with checking if GoPro is working in GoPro webcam software properly by selecting the GoPro icon in your taskbar and with a click on Preview. This is important because this is the original source where the GoPro stream will be taken out and connected further to Dewesoft.

If GoPro streaming is ok there, then we would need to check Dewesoft settings. Dewesoft software was yet not optimized for GoPro cameras, because this GoPro webcam SW is still a beta version. We can optimize it according to your preferences and workflow, so you would be able to get the proper video then. From our previous experiences with GoPro webcam software, we did not get proper video quality already in there which then applies to Dewesoft as well.

Dear Nina,

Actually I have a similar problem. I use GoPro 10. I connected with the wire to my PC. The software recognize the GoPro no problems. I want to check 'preview' but I can2t click.

When I go to Video setup screen, I faced this window.

If I change any setting in this interface, the FPS is falling zero and an error window shows up. I dont know the reason.

If I wait a little in this screen. the FPS goes to 30 again.

What should ı do? Is GoPro10 no suitable for this application?

Thank you.

Your problem is somewhere between your camera and PC not Dewesoft.

Make sure your camera is set to "GoPro Connect" and not MTP. Settings> Connections> USB Connection> GoPro Connect. Then plug in your camera using a USB-3 or above. You MUST be able to see the preview screen within the GoPro Webcam app before the software can see it (as shown in your first screenshot).

Dewesoft recognizes the GoPro because the app. It will show as available (in settings) regardless if a camera is physically connected or not, this is because the app is installed.

Once you get the preview screen to show up in GoPro Connect, you should be good to go on the Dewesoft side of things.


Good luck