Dewesoft freezing during setup

Dani Levin

Posted on 02.02.2016 06:46

Hey guys

We use dewesoft along with dewe-211/501 instruments. Our standard mode is to use pc/laptop connected to the instrument and to run the setup from there (both laptop and mu have dewesoft running).

The problem is, which occurs quite often, the freezing of the software during setup. We couldn't trace back the actions prior to this. We have to restart the instrument and to reenter the software. Usually this helps but sometimes we have to do this 2-3 times before we are able to complete the setup. The software creates a "bug package" for debugging purposes whic I attach here.

Once finished the acquisition goes without issues.

Anyone else having this problem? Any input will be appreciated.

Thank you in advance

Attached files:
Jeff Gillen

Posted on 15.02.2016 22:01

I had a similar freeze issue with a web cam, it may apply here. The problem was too little RAM, I increased from 4 GB to 12 GB and the freeze problem went away.

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